I wish the previous review about the wrong part number being listed had posted *before* I ordered this printer. Oh well. I contacted Amazon to try to confirm if they would be sending the NX515. Amazon told me that they couldn't tell until they actually shipped the wrong item and someone reported it. Yes, believe it or not (Crystal at customer support provided this bit of wisdom). Then she told me that actually as far as they were concerned there wasn't anything wrong with the listing at this point. When I told her the wrong part number was listed she just started repeating standard party-line meaningless talk. You know what I mean. It's the "wear them out with endless repetition of inane and unresponsive babbling" approach.
I finally got a supervisor (Jason) who wanted to repeat the same old party-line nonsense again. He told me I should cancel my order to avoid the possibility of them sending me the wrong printer (maybe if I never order from Amazon again I could completely avoid this situation...). I finally told him what I wanted was an email that said that if they sent me the wrong printer they would pay to ship it back and overnight me the *right* printer. He told me that he would send it after we got off the phone but I've heard that line too many times to believe it so I insisted that I would hold until I got the email. And, lo and behold, about 5 minutes later I got the email. And I also got the address for complaints for Amazon.
Mistakes happen but this kind of lousy customer service is either intentional or just plain incompetency. Either way, I am certainly going to be double-checking Amazon listing more carefully. And they've managed to debunk my sense that it's worth paying slightly more to deal with an organization that won't give me trouble if there's a problem. At this point I'd have to say that Amazon service isn't worth the premium price and if I'm going to get this kind of service I can get it from anywhere and generally for cheaper.Get more detail about Epson Stylus NX415 All-in-One Printer.
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